Phone: (02) 8070 2424

Terms & Conditions

The Keystone Group Website Terms and Conditions

1. General
These terms and conditions apply to your use of this website, which is owned and operated by The Keystone Group ABN 81150462025, PO BOX 506, Potts Point, NSW 1335 (referred to as “Keystone”, “we”, “us” or “our”). By using this Website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should cease using the Website.

We reserve the right to alter these terms and conditions from time to time. The amendments will take effect immediately upon publication on the Website and it is your responsibility to check this page periodically for changes. Your continued use of the Website after the publication of such amendments will constitute an agreement by you to be bound by the amended terms and conditions.

Some parts of this Website may have specific terms of use (for example, our gift cards facility). Your registration for and/or use of these parts of the Website constitutes agreement to these specific terms and conditions. If there is any conflict between these terms and conditions and the specific terms of use appearing on other parts of this Website, the specific terms of use for the relevant other part of the Website will prevail.

2. Restricted Use
Unless we provide you with our written consent to the contrary, you are provided with access to the Website for your personal use only. You are authorised to print a copy of any information contained on the Website for your personal, non-commercial use, unless such printing is expressly prohibited. You may not on-sell information obtained from the Website.

3. Online Booking Service
This clause applies to all online bookings for Keystone venues in Australia. Clause 3 will also apply to all online Group Bookings.

a. Making an online booking The Website contains online booking facilities for Keystone venues in Australia. To make an online booking, you must complete all relevant fields in the online booking flow, including your name, mobile number, email address and any special requests required before booking.

After submitting the online booking request, you will receive an immediate confirmation email, as well as a reminder email 24 hours prior to the date of your booking (Online Booking Confirmation.

You will not be charged a booking fee for making an online booking request. You simply pay us for your meal, drink or function at its conclusion.

b. Changing an online booking
For all online bookings other than online Group Bookings, to make a change or changes to the date, time or number of diners in an online booking, you must [contact the Keystone venue at which you have booked directly.

Any changes are made at the absolute discretion of the Keystone venue at which you have booked and are subject to availability.

c. Cancelling a booking
For all online bookings other than online Group Bookings, to cancel your booking, you must contact the Keystone venue at which you have booked directly.

Each venue’s contact information can be found in the Online Booking Confirmation or on the Website.

4. Conduct at Keystone venues

a. Arrival at venue
Entry is not guaranteed at any Keystone venue and Keystone management reserves the right to refuse entry and will not permit entry to those showing signs of intoxication and / or anti-social behaviour.

b. No shows
Failure to attend the Keystone venue at which you have booked at the relevant time specified in the Online Booking Confirmation, or failure to attend at all may result in you being identified as a ‘no-show’. Keystone reserves the right to cancel your booking and allocate your table or space to other guests if you have not arrived within 15 minutes of the scheduled time specified in the Online Booking Confirmation.

5. Copyright
Copyright in the Website, including all text, graphics, logos, icons and software, is owned or licensed by us.

Except as permitted by the Copyright Act 1968 (Cth) or other applicable laws, or as authorised by these terms and conditions, you may not:

(a) adapt, reproduce, store, distribute, print, display, reverse-engineer, perform, publish or create derivative works from any part of the Website;
or
(b) commercialise any information, products or services obtained from any part of the Website,

without our written permission.

You may not place a link from any other website to the Website without our prior written consent.

We do, however, grant you a limited, non-transferable licence to access and use the Website in accordance with these terms and conditions solely for your personal, non-commercial purposes. Except as provided in these terms and conditions, or as permitted by relevant copyright legislation, permission to use or copy the Website or any of the contents of the Website for any other purpose is expressly prohibited. Subject to applicable law, we may revoke the permission referred to in this paragraph at any time, or may suspend or deny, in our sole discretion, your access to, or use of, the Website without notice.

6. Trade Marks and other intellectual property
Keystone owns a number of registered trade marks in Australia and also owns (or is licensed to use) all trade marks and logos that appear on the Website (Trade Marks).

You must not use any of the Trade Marks:

(a) in, or as the whole or part of, your own trade marks; (b) in connection with activities, products or services which are not ours; (c) in a manner which may be confusing, misleading or deceptive; or (d) in a manner that disparages us or our information, products or services (including the Website).

In addition, the Website and the technology and processes contained on it may also be the subject of other intellectual property rights owned by us or third parties. No licence is granted to you in respect of any of the intellectual property rights referred to in this paragraph other than as specifically set out in these terms and conditions.

7. Linked Websites
The Website contains links to third party websites, and also advertisements that include embedded links. Links to third party websites are provided for your information and convenience only. We have not reviewed any of the sites linked to the Website and are not responsible for the content or accuracy of any material on any third party website. The inclusion of any link or advertisement does not imply that we endorse the linked third party website or the subject matter of the advertisement and you follow any such link at your own risk.

8. Disclaimer
We accept no responsibility for any loss or damage, whether direct or indirect and however caused (including through negligence) that you may suffer in connection with your use of the Website or any linked website. Nor do we accept responsibility for any such loss suffered as a result of your use of or reliance on any information contained on or accessed via the Website. However, this disclaimer does not extend to any liability imposed by law, to the extent that such liability cannot be lawfully limited or excluded.

To the maximum extent permitted by law, we exclude any conditions or warranties that would otherwise be implied into these terms and conditions and any guarantees that may be imposed. Where a guarantee, condition or warranty cannot by law be excluded, then that condition or warranty will be deemed included in these terms and conditions and that guarantee imposed on us, but our liability in respect of any breach of that guarantee, condition or warranty will be limited to the maximum extent permitted by law.

9. Specific Warnings
You must ensure that your use of the Website is not illegal or prohibited by laws which apply to you. We reserve the right to screen, filter and/or monitor content for this purpose.

We do not warrant or represent that the Website or emails received from us pursuant to the mailing list facility will be uninterrupted or error free or free of other harmful components. You must take your own precautions to ensure that your access to the Website does not expose you to the risk of any viruses, malicious computer codes or other forms of interference that may damage your computer system. We do not accept any responsibility for any interference or damage to your computer system which arises in connection with your use of the Website or any linked website, or your receipt of emails from us pursuant to the mailing list facility.

10. Indemnification
You agree to indemnify, defend and hold harmless Keystone and any parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these terms and conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

11. Security of Information
You acknowledge that the security of any data transmitted via the internet cannot be guaranteed. We will use our reasonable efforts to protect any information you transmit to us via the Website. However, we do not warrant or guarantee the security of such information. If you transmit information to us via the Website, you do so at your own risk.

12. Interruption or Termination of Access
Access to the Website may be interrupted or terminated at any time, for any reason whatsoever. These terms and conditions survive interruption or termination of access to the Website.

13. Privacy
By using the Website, you grant us consent to collect, store, use and disclose any personal information you may give us in accordance with our Privacy Policy available at http://thekeystonegroup.com.au/site/10/privacy-policy. Please ensure that you have read and understood our Privacy Policy before accepting these terms and conditions.

We may collect, store, use and disclose to third parties site data, including the number of times the Website has been visited. By using the Website, you consent to us collecting, storing, using and disclosing this type of information in accordance with these terms and conditions.

14. Queries or complaints
All questions and queries about these terms and conditions should be sent to us at info@tksg.com.au.

In addition, if you become aware of any misuse of the Website or wish to complain about any material on the Website or believe any of your rights have been violated, you should contact us at info@tksg.com.au with the following information:

(a) your name, telephone number and email address]; and (b) [the nature of the complaint and location within the Website containing the relevant content.

15. Governing Law
These terms and conditions, and your access to the Website, are governed by the laws of New South Wales, Australia, irrespective of where you have submitted a booking or where the restaurant you have booked is located. In any action or other legal process with respect to any matter or thing in connection with these terms and conditions, you submit to the non-exclusive jurisdiction of New South Wales, Australia.

The Keystone Group Gift Cards Terms and Conditions

1. General
These terms and conditions apply to the purchase and provision of all gift cards, whether in physical or digital form, for use at all venues operated by The Keystone Group in Australia, with the exception of Jamie’s Italian and Jamie’s Italian Trattoria restaurants in Australia (Gift Cards). Gift Cards are issued by The Keystone Group The Keystone Group ABN 81150462025, PO BOX 506, Potts Point, NSW 1335 (referred to as “Keystone”, “we”, “us” or “our”). By placing an order for purchase of a Gift Card, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not order a Gift Card.

We reserve the right to alter these terms and conditions from time to time. The amendments will take effect immediately upon publication on this website http://thekeystonegroup.com.au (Website) and it is your responsibility to check this page periodically for changes. If you place an order for purchase of a Gift Card after the publication of such amendments, this will constitute an agreement by you to be bound by the amended terms and conditions.

These terms and conditions are to be read in conjunction with The Keystone Group Website Terms and Conditions. If there is any conflict between these Gift Card terms and conditions and the Website Terms and Conditions, these Gift Card terms and conditions will prevail.

2. Use of Gift Cards
The following conditions apply to all Gift Cards:

(a) Gift Cards are not refundable or redeemable for cash and cannot be used to obtain a cash advance.
(b) Gift Cards are valid for 12 months from the date or purchase. Once the Gift Card has expired it cannot be reactivated and any unspent money will be forfeited.
(c) When a Gift Card is purchased, the purchaser is not required to use the entire available balance on the Gift Card in one transaction. However, if the available balance on the Gift Card is not entirely expended, we will not provide change or a refund. The remaining balance may be used in conjunction with future purchases until the Gift Card expires or the balance reaches nil.
(d) Gift Cards may only be used to make purchases up to the remaining value contained on the Gift Card. If you wish to make a purchase for an amount that exceeds the remaining value, you must pay the excess using another payment method.
(e) Gift Cards cannot be used to purchase additional Keystone Gift Cards.

3. Physical Gift Cards
Gift Cards can be purchased in physical form (Physical Gift Cards) either by attending a Keystone venue in Australia or by using the online gift card store on the Website and specifying the ‘Physical Gift Card’ option. The commencement date for a Physical Gift Card will be the date on which Keystone provides confirmation that the order has been submitted and payment has been accepted.

When a Physical Gift Card is purchased, the minimum value permitted is $20 and the maximum value permitted is $300. Physical Gift Cards may be topped up with additional credit at any time by using either of the order and payment methods specified in this clause.

Physical Gift Cards are only available for delivery within Australia. All orders will be delivered via Australia Post to a nominated residential or business address and will not be delivered to a PO Box or Locked Bag address. Keystone will endeavour to deliver the Physical Gift Card within two (2) weeks from the date of purchase.

4. Digital Gift Cards
Gift Cards can be purchased in digital form (Digital Gift Cards) by using the online store on the Website and specifying the ‘Digital Gift Card’ option. The commencement date for a Digital Gift Card will be the date on which Keystone provides confirmation that the order has been submitted and payment has been accepted.

When a Digital Gift Card is purchased, the minimum value permitted is $20 and the maximum amount is unlimited. For purchases in excess of AUD$1000, please email info@tksg.com.au. Digital Gift Cards may be topped up with additional credit at any time by using the online payment method specified in this clause.

5. Credit card payments
Payment for Gift Cards (both Physical and Digital) may be made by cash, Visa, MasterCard, Diners Club or American Express.

For purchases made using the online gift card store on the Website, Keystone will process your payment via a payment gateway, which will display the total amount paid for the Gift Card on a final screen prior to payment. This total amount may include delivery charges and any applicable credit card surcharge or service fee. By clicking ‘Pay Now’ you authorise Keystone to debit the total amount from your nominated credit card.

Keystone will not be required to fulfil any order where a nominated payment card is declined by a financial institution. If this occurs, you acknowledge that Keystone may contact you (by using the contact details provided with your order) to make alternative payment and delivery arrangements.

6. Promotions and discounts
Gift Cards may not be used in conjunction with any promotion, discount or offer made by Keystone.

7. Cancellation of Gift Cards
Once you have placed an order for a Gift Card and your payment has been accepted, we will not be able to cancel the order if requested by you.

In addition, we reserve the right to cancel any order for a Gift Card at any time, without notice, for any reason. This may include where we decline to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process your order and may not contact you to inform you that your order will not be processed.

In the event of suspected or proven fraud and / or improper use of the Gift Card, Keystone reserves the right to suspend, pending investigation, or cancel any Gift Card without notice.

We reserve the right to cancel the Gift Card scheme for any reason at any time and without notice. In these circumstances, any cards issued prior to the cancellation or revocation will be valid until their expiry date has elapsed or may be refunded at the sole and absolute discretion of Keystone.

8. Faulty Gift Cards
We will not re-issue a Gift Card that is claimed to be faulty or damaged unless the Gift Card is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Keystone, its agents or contractors.

9. Disclaimer
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been proven fraud or negligence by us or by any of our employees. We will not replace or refund lost or stolen Physical Gift Cards or Digital Gift Cards which have not been used during the validity period.

We accept no responsibility for any loss or damage, whether direct or indirect and however caused (including through negligence) that you may suffer in connection with any Gift Cards that are on sold through any online auction sites. In addition, we are not liable for any losses suffered or incurred due to delay in delivery or for any lost or misdirected Gift Cards, including any Gift Cards lost or misdirected in the mail.

To the maximum extent permitted by law, we exclude any conditions or warranties that would otherwise be implied into these terms and conditions and any guarantees that may be imposed. Where a guarantee, condition or warranty cannot by law be excluded, then that condition or warranty will be deemed included in these terms and conditions and that guarantee imposed on us, but our liability in respect of any breach of that guarantee, condition or warranty will be limited to the maximum extent permitted by law. .

10. Queries or complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should contact us at info@tksg.com.au.

If you wish to dispute an amount deducted from your Gift Card, you must contact our Head Office via email at info@tksg.com.au. If an amount is not disputed within [two (2)] weeks after the transaction date, Keystone may refuse to provide you with a refund.

Any complaints about services purchased with a Gift Card must be resolved directly with the Keystone venue concerned.

11. Governing Law
These Gift Card terms and conditions are governed by the laws of New South Wales, Australia, irrespective of where you have submitted a booking or where the restaurant you have booked is located. In any action or other legal process with respect to any matter or thing in connection with these terms and conditions, you submit to the non-exclusive jurisdiction of New South Wales, Australia.

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